Operations Management Essay -- Business

Operations Management The purpose of this paper is to describe the importance of operations management to a health care organization. In addition, the author of this paper will provide a personal definition of what operations management means and why is important to a healthcare organization. According to the Institute of Operations Management The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain. As a precursor to more specific events that look at how operations management can help practitioners make best use of additional funding to improve patient care and enhance the working lives of Health Care Professionals. The essential healthcare management functions are organized into three major groups of activities governing, caring, and learning with a focus on reaching excellence in community healthcare. Within these activities, each system is described in terms of what it must do to make the whole system effective. Implementing and sustaining change is one of the most difficult tasks for any management -but change is a fact of life in any modern enterprise and, without the ability to manage change, no company can hope to survive it. Operations Managers addresses the practical issues that surround planning and implementing change, including motivating a business to change, engaging staff in the change process, determining performance measures and sustaining the benefits achieved in the initial change process. According to Stevenson (2002), operations management is the management of that part of an organization that is responsible for producing goods and/or services. Operations management is that part of a business organization responsible for planning and coordinating the use of the organization’s resources to convert inputs into outputs. The operations function is one of three primary functions of business organizations; the other two are marketing and finance. The operations function is present in both service-oriented and product-oriented organizations. Operations decisions involve design decisions and operating decisions. Design decisions relate to capacity planning, product design, process design, layout of facilities, and selecting locations for facilities. Operating decisions relate to quality ass... ...tal agencies, lawyers, and many others. Attention to the needs of the customers will always remain the focus of the effective operations manager. (Henderson, 1995) Finally, effective operations managers must realize that short-term gains at the expense of their partners (e.g., patients, physicians, payers) will almost certainly translate into long-term difficulty. As we move toward a more effective delivery system with less demand for resources, we will see vast shifts in how care is delivered. (Henderson, 1995) In conclusion, the author of this paper has described the importance of operations management to a health care organization. In addition, the author of this paper has provided a personal definition of what operations management means and why is important to a healthcare organization. References Henderson, M. D. (1995) Operations management in health care. Journal of health care finance. New York: Vol.21, Iss. 3; pg. 44, 4 pgs Stevenson, W. J. (2002). Operations management (7th ed.). New York: McGraw-Hill. The Institute of Operations Management. Management in the health care supply chain. Retrieved September 10, 2005, from http://www.iomnet.org.uk/ Operations Management Essay -- Business Operations Management The purpose of this paper is to describe the importance of operations management to a health care organization. In addition, the author of this paper will provide a personal definition of what operations management means and why is important to a healthcare organization. According to the Institute of Operations Management The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain. As a precursor to more specific events that look at how operations management can help practitioners make best use of additional funding to improve patient care and enhance the working lives of Health Care Professionals. The essential healthcare management functions are organized into three major groups of activities governing, caring, and learning with a focus on reaching excellence in community healthcare. Within these activities, each system is described in terms of what it must do to make the whole system effective. Implementing and sustaining change is one of the most difficult tasks for any management -but change is a fact of life in any modern enterprise and, without the ability to manage change, no company can hope to survive it. Operations Managers addresses the practical issues that surround planning and implementing change, including motivating a business to change, engaging staff in the change process, determining performance measures and sustaining the benefits achieved in the initial change process. According to Stevenson (2002), operations management is the management of that part of an organization that is responsible for producing goods and/or services. Operations management is that part of a business organization responsible for planning and coordinating the use of the organization’s resources to convert inputs into outputs. The operations function is one of three primary functions of business organizations; the other two are marketing and finance. The operations function is present in both service-oriented and product-oriented organizations. Operations decisions involve design decisions and operating decisions. Design decisions relate to capacity planning, product design, process design, layout of facilities, and selecting locations for facilities. Operating decisions relate to quality ass... ...tal agencies, lawyers, and many others. Attention to the needs of the customers will always remain the focus of the effective operations manager. (Henderson, 1995) Finally, effective operations managers must realize that short-term gains at the expense of their partners (e.g., patients, physicians, payers) will almost certainly translate into long-term difficulty. As we move toward a more effective delivery system with less demand for resources, we will see vast shifts in how care is delivered. (Henderson, 1995) In conclusion, the author of this paper has described the importance of operations management to a health care organization. In addition, the author of this paper has provided a personal definition of what operations management means and why is important to a healthcare organization. References Henderson, M. D. (1995) Operations management in health care. Journal of health care finance. New York: Vol.21, Iss. 3; pg. 44, 4 pgs Stevenson, W. J. (2002). Operations management (7th ed.). New York: McGraw-Hill. The Institute of Operations Management. Management in the health care supply chain. Retrieved September 10, 2005, from http://www.iomnet.org.uk/

Money Cant Buy Happiness Essay -- Happiness Essays

â€Å"The Seven Social Sins are: Wealth without work. Pleasure without conscience. Knowledge without character. Commerce without morality. Science without humanity. Worship without sacrifice. Politics without principle." -- Mahatma Gandhi   Ã‚  Ã‚  Ã‚  Ã‚  The Kingdom of Bhutan is pursuing a bold new social experiment. They want to demonstrate that a spartan rural society join the high-tech world without surrendering its soul. [1] Bhutan is an extraordinary place; seemingly untouched through the course of time. Resting in the heart of the Himalayas, it has remained in self-imposed detachment for centuries, apart from the rest of the world. "Since its doors were cautiously opened in 1974, visitors have been mesmerized: the environment is pristine, the scenery and architecture are awesome, the people are hospitable and charming, and the culture unique in its purity." [2]   Ã‚  Ã‚  Ã‚  Ã‚  "Despite the huge potential of its natural resources, Bhutan emerged as one of Asia's poorest countries, shunning the 'profit at all costs' mentality of the rest of the world. With one foot in the past and one in the future, it strolls confidently towards modernization, on its own terms, fiercely protecting its ancient culture, its natural resources and its deeply Buddhist way of life." [3]   Ã‚  Ã‚  Ã‚  Ã‚  For the most part, the Kingdom of Bhutan has had remarkable success with its transition to becoming a relatively technological society. It is a nation which has also retained it culture and way of life in the process. Some scholars feel that in the United States, we have lost the more positive aspects of our culture, and thus, our "gross national happiness." This loss, apparently, is the cost of being a highly technological and consumption driven society. Americans are, by many measures, the most successful people ever known. Our enormously productive economy affords us luxuries beyond the wildest dreams of previous generations.   Ã‚  Ã‚  Ã‚  Ã‚  However, this prosperity brings evidence of a different story. Our rising standard of living has not always resulted in a higher quality of life. Indeed, in many ways there has been an erosion in our sense of well-being, both for us as individuals and for us as a people. Our wealth has come with unforeseen costs: personal, social and environmental. We must ask ourselves, "Is this really the American dream?"   Ã‚  Ã‚  Ã‚  Ã‚  The traditional American dream of opportunity, progress, ... ...ow Much is Enough," in Lester R. Brown et al,  State of the World 2010 (New York: W.W. Norton and Co. Inc., 1001) 6.  Ã‚  Ã‚  Ã‚  Ã‚  Alan L. Otten, "Young Adults Now Are More Pessimistic," Wall Street Journal, September 27, 2014. 7.  Ã‚  Ã‚  Ã‚  Ã‚  John Cunniff, "Would You Believe These Are the Good Old Days?",   Seattle Times, September 19, 2014. 8.  Ã‚  Ã‚  Ã‚  Ã‚  Social Problems on Rise, U.S. `Health Check' Shows," Seattle Post - Intelligencer, January 14, 2014. 9.  Ã‚  Ã‚  Ã‚  Ã‚  Barbara Benham, "Why Have We Lost Confidence?". Investor's Business Daily, June 12, 2014. 10.  Ã‚  Ã‚  Ã‚  Ã‚  United Nations Development Programme, Human Development Report 2014 (New York: Oxford University Press, 2014) p. 2. 11.  Ã‚  Ã‚  Ã‚  Ã‚  Richard R. Wilk, Emulation and Global Consumerism, in Paul C. Stern, Thomas Dietz, Vernon W. Ruttan, Robert H. Socolow, and James L. Sweeney, editors, Environmentally Significant Consumption (Washington, DC: National Academy Press, 2012) p. 110. 12.  Ã‚  Ã‚  Ã‚  Ã‚  Wackernagel et al. National Natural Capital Accounting with the Ecological Footprint Concept, Ecological Economics, Volume 29, Number 3, June 2014, pp. 375-390. 13.  Ã‚  Ã‚  Ã‚  Ã‚  Ramon C. McLeod, "Baby Boomers Seek `Meaning'," San Francisco Chronicle, February 13, 2014.

Loopholes in the Audit Procedure

If Gray had more knowledge regarding JAZZ Best, he would have realized that this was an evident situation where an independent specialist should have been used to perform the audit procedure. These problems hindered the gathering of several types of audit evidence. Because Larry Gray did not do an adequate Job getting to know Barry Mellow and JAZZ Best, he evidence gathered through â€Å"client inquiry† was not reliable. This type of evidence personnel to answer the auditor's questions. Because Gray did not do enough research, he did not reveal the fact that Minnow was fraudulent and dishonest.Client inquiry is rarely adequate as the only supporting piece of evidence for an audit objective and usually must be backed up by additional evidence. However, because Minnows and JAZZ Bests integrity were such a problem, basically every other piece of evidence gathered was untrustworthy. The evidence gathered through â€Å"confirmation† was greatly impacted as well. This evidenc e is obtained with questions asked by the auditor, either written or oral, to a third party and the answers are given directly to the auditor.However, this evidence was made useless because Assured Property Management Inc. And Interstate Appraisal Services directly affiliated with JAZZ Best for the sole purpose of generating fake restoration contracts. However, Gray did not do enough research to figure this out. Furthermore, evidence gathered through â€Å"physical examination of tangible assets† and â€Å"documentation or inspection of records and documents† were rendered useless because they were fraudulent and not independent of the provider.The management assertions relating to this evidence is existence/occurrence and rights and obligations. Rights and Obligations is how management asserts that the recorded and disclosed assets are the rights of the entity and the liabilities are the obligations of the entity at a given date. Existence/Occurrence is when managemen t asserts that the recorded assets or liabilities of the entity that are disclosed on the balance sheet exist at a given date and that the recorded transactions disclosed on he income statement have actually occurred during a given period.The fabricated occurrence of the restoration activity, and the rights and obligations to the building could have been uncovered if Gray had done more research on JAZZ Bests internal controls and Minnows integrity. The evidence obtained during their visit to the restoration site was unreliable due to independence of the provider, a factor of competent evidence. When information is obtained from someone independent of the company and transactions being investigated, the evidence is more reliable. Assured Property Management Inc. AndInterstate Appraisal Services were created by Minnow for the sole purpose of generating fake restoration contracts. However, Gray did not do enough research to figure this out. This influenced the tour of the restoration s ite in Sacramento, CA because they were not independent of the provider. Another problem that lacked independence of the provider was the evidence Gray obtained regarding documents. Because these three companies were directly associated to each other's fraudulent activity, none of the documents received were reliable. Evidently, independence of the provider is a crucial factor and this was lacking in this audit procedure.

Roosevelt a Liberal and Hoover a Conservative

Throughout the history of America conflicting beliefs of how the government should affect our lives has been categorized from either a Liberal or a conservative standpoint. A liberal is one who may be considered a radical, one who believes government has a role to play in our lives and moves towards the new age of humanity. Conservatives share a completely different set of beliefs, they believe in the old ways, a government which doesn't influence our lives, and side with the rights of states and the people. According to these beliefs Hoover follows conservative beliefs more or less and Roosevelt follows a more liberal beliefs. These standpoints can be more defined by comparing them with radicals and influential figures of the age. President Hoover being who he was, was a conservative. Being raised in poverty and still achieving to gain the presidency instilled the idea in him that if he can overcome challenges and economic turmoil so should every other person in the country. Rugged Individualism, as this ideology was called, influenced Hoover against providing direct aid to the people in the Great Depression. To keep the government out of the peoples lives he gave money to business’s and banks with the hope that money would trickle down to the people. As a part of this attempt he created the Reconstruction Finance Corporation in attempt to create jobs for the common people. Providing aver half a billion dollars to indirectly help the poor. (Doc C). Later in his term however Hoover began taking a more liberal stance on important issues. Realizing his previous policies didn't help the people he began asking congress to help fun public work projects. (Doc. B). One of the largest of these projects was the Hoover Dam which provided many jobs to those in need. One of the final changes of heart that Hoover experienced was giving a helping hand to unions. By passing the Norris-La Guardia Anti-Injunction Act he succeeded in outlawing yellow dog contracts, and stopped the use of injunction on strikes and boycotts. These displays of authority during his term proves Hoover to be a developing man of both conservative and liberal beliefs. Roosevelt was a Liberal president, one that strived to bring change to our government, bringing it to terms with the modern era. To bring us out of the depression Roosevelt pulled out as many new and crazy ideas as he could to try and bring our economy back to normal and benefit those in need. (doc. E) Within months of becoming president Roosevelt had already created a number of government based programs to support his three point plan to provide relief, recovery, and reform. In doing this Roosevelt proceeded in one of the most liberal actions of any president, passing the 21st amendment which canceled out another amendment. This amendment allowed for beer and wine to be sold so that the government could receive tax money. The three point plan instilled by Roosevelt included much more then just the legalization of booze. A number of what became known as Alphabet Agencies arose to help ease the need to find jobs. Programs such as the CCC helped with forest protection, while FERA directed by Hopkins granted a few billion dollars to the states to be distributed as seen fit. Other agencies such as ADA or HOLC contributed in other ways to ease the economy. These tendencies prove Roosevelt to be a Liberal president, however he saw himself as a conservative, a savior of democracy in hard times. It was because of his liberal actions that he was able to preserve conservative ways. (Doc. G) By these policies and beliefs it becomes valid point that Roosevelt is much more liberal then he is conservative. Many Influential people of the time and age can help define the outlook these two presidents and exactly where they stand. President Wilson was the embodiment of liberal thinking, bringing the nation into the first world war, making the government a part of every persons life. Coolidge was in contrast to Wilson an embodiment of conservative ideals refusing to give pity to the poor and taking part in their lives. With these marks to judge by the standpoint of Roosevelt and Hoover become very apparent. While Roosevelt may claim to be conservative, he is in fact very liberal, although not nearly as much as Wilson. Hoover may seem to be a conservative, but when compared t Coolidge it becomes clear that he is almost borderline liberal. Whether a president claims to be a liberal or a conservative his true beliefs are hidden until the full extent and intentions of his policies and actions are taken into account. The characterizations that Herbert Hoover was a conservative, and that Franklin Roosevelt is a liberal are both very valid points.

Interview Questions and Answers

How are you qualified for this position? I believe that I am qualified for this position because of my knowledge and skills within the networking and database fields. I have developed these skills through previous work experiences and also by completing my bachelor's degree program in Network Communications Management. 2. What are your strengths? I have many strengths and skills that I have acquired through life experiences, job history, and from school.I think the major strengths that I have acquired are loyalty, dedicated work ethic, and patience. 3. What are your weaknesses? The current weakness or challenges I face in a work environment is my kindness. Sometimes people can take advantage of a person who Is too kind, which can be difficult in a work environment. I am working on resolving this problem by identifying those who are trying to take advantage of me and resolving the issue by confronting them. 4. What are your short-term goals? The most Important short-term goal right no w Is to establish a great work environment where I received employment.I also want to be sure I am exceeding expectations in order to receive great responsibility and growth within the company. 5. What are your long-term goals? My long term goal is to continue to expand my knowledge in the database and networking fields. I would like to be at a place where I am able to manage and train other coworkers in order to help grow my company. 6. What can you contribute to this company? I can contribute all of the skills I have learned In my previous database and networking environments.Also, I will be sure that my work, projects, and assignments re all done professionally and in a timely matter. 7. Why are you interested In working for our firm? I am interested in growing my experiences and knowledge in the database and networking fields. I feel that this company will help nourish my skills and keep myself actively learning new technologies. 8. Why are you applying for this position? I am a pplying tort this position because I know that I nave what I t takes to get the work required completed. I will also be able to contribute the skills I have learned in the database and networking fields.

Environment, Crime, and Disease of Pakistan Essay

In 1947 Pakistan was granted a partition from British India and Pakistan was created. Since that date, Pakistan as a country has been facing a set of unique problems. Environment, crime and disease are issues that influence the lives of all people of Pakistan. Awareness, security and protection by Pakistan government is required if change is expected. Overpopulation and terrorism are two issues that must be addressed by the Pakistan’s government. Pakistan is one of the fastest growing countries in the world and the country is tainted by the terrorist acts, which take place every day. Pakistan’s current state and the issues of terrorism and population have significant influence on environment, crime, and disease within Pakistan. Overpopulation is defined as the state in which numbers exceed the ability to provide available resources. Overpopulation creates a long list of problems which includes but not limited to issues of; food shortage in the country because its resources are not sufficient to meet the needs of the people, issues of transportation resources that are not sufficient to provide better transport facilities to whole of the population. Overpopulation creates air, water and noise pollution in the environment and in this way, badly effects the environment and the health of the people of Pakistan. The ratio between the population and available resources cannot be ignored. Available resources will not be sufficient to meet the demand of rising population. The amount of waste produced by population will slow down the waste management programs leaving untreated waste and poor hygiene that will result in the spread of diseases. Overpopulation will make the spread of contagious diseases even easier. Health resources available will not be sufficient enough to cater to the needs of the huge population. Population issues of Pakistan and how this issue is affecting the environmental health and economical state of Pakistan is a real concern. Pakistan is one of the fastest growing countries in the world. According to the World Bank’s overview of Pakistan, â€Å"Pakistan has important strategic endowments and development potential. The country is located at the crossroads of South Asia, Central Asia, China and the Middle East and is thus at the fulcrum of a regional market with a vast population, large and diverse resources, and untapped potential for trade. The increasing proportion of Pakistan’s working-age population provides the country with a potential demographic dividend but also with the critical challenge to provide adequate services and increase employment† (para. 1). If steps are taken the population of Pakistan can be beneficial to the development, growth, and economic state of the country. The government must promote and fund education awareness to the citizens of Pakistan. IRIN News reports in 2011, â€Å"According to official figures, the projected population for 2015 is 191 million, up from the current figure of 170 million, making it the sixth most populous nation on earth. By 2050 it is expected to climb into fourth place† (para 2). The percentage of Pakistani are of Islam faith and the religious beliefs are a factor in the growth rate. Unfortunately, the Muslim’s in Pakistan are led to believe that birth control is a heinous sin. It’s normal for men in the country to desire to father many children and to seek medical treatment if they cannot achieve this goal. In China, those couples who have more than one child lose their jobs and have to migrate to the rural areas to work in the fields. In Pakistan, modern education should be taught to the people that birth control is not forbidden by Islam. Until that happens, Pakistan’s population will go on increasing exponentially. There is another factor to consider when overpopulation is being analyzed within Pakistan. At independence in 1947, many refugees from India settled in urban areas of Pakistan. Years preceding the partition, a significant amount of the residents of Pakistan cities boarding India were immigrants. Some refugee colonies were eventually recognized as cities in their own right. People of India migrated from the Muslim minority provinces to Muslim majority provinces within Pakistan, seeking refuge. The Office of the United Nations High Commissioner for Refugees reports, â€Å"Pakistan hosts over 1.6 million registered Afghans, the largest and most protracted refugee population in the world† (para 1). The Pakistan government is trying to put processes in place to assist the refugees back to their original country of home. It is vital to the state of the country and all people living in Pakistan for the government and other assisting programs to continue to make progress concerning the population issue in Pakistan. Terrorism is another threat to Pakistan’s progress as a country. Terrorism crime is affecting the development of Pakistan and is a devastating issue to the people, safety, economy, and quality of life within Pakistan. The war on terror has affected Pakistan more than any other nation in the world. The World Bank reports, â€Å"Pakistan faces significant economic, governance and security challenges to achieve durable development outcomes. The persistence of conflict in the border areas and security challenges throughout the country is a reality that affects all aspects of life in Pakistan and impedes development. A range of governance and business environment indicators suggest that deep improvements in governance are needed to unleash Pakistan’s growth potential† (para 2). The civilians involved are traumatized by the fighting, violence, and discrimination. Human rights are being denied due to the continuous attacks and violence the terrorist afflict on the civil ians within Pakistan. This country would greatly benefit from a leader who can lead this country in its hour of crisis and make the population feel proud of their nationality. The major reason of increase in population and the terrorism in Pakistan is due to lack of education and government investment. Government should invest more money to educate people. Pakistan government must remain allies to those who will support the initiatives set in motion to establish a positive future for the country of Pakistan. The Pakistan government must make those who commit terrorist acts accountable and stand up for the victims. The country must strengthen the infrastructure of its military and security groups. Government of Pakistan should focus on improving economic governance, human development, social protection, security, and reducing the risk of conflict. Through these objectives the country’s ability to become a stronger country will increase. References IRIN News. (2011, January 18). PAKISTAN: Population growth rate adds to problems Retrieved from http://www.irinnews.org/Report/91656/PAKISTAN-Population-growth-rate-adds-to-problems Peter Blood, ed. Pakistan: A Country Study. Washington: GPO for the Library of Congress, 1994. Retrieved from http://countrystudies.us/pakistan/29.htm The UN Refugee Agency. (2013). Pakistan. Retrieved February 7, 2013, from http://www.unhcr.org/pages/49e487016.html The World Bank. (nd). Pakistan. Retrieved February 8, 2013, from http://www.worldbank.org/en/country/pakistan

Case Study on QR Codes

Introduction of QR codes contributed significantly improvement of advertising and enhancing efficiency for an organization. The codes help an organization to offer customers a chance to obtain extra information about the product or the company itself. QR codes offer companies an excellent chance for advertising because the symbols used can be used be converted into video and thus helping to convey the message to the customer. The QR code works in such away a way that the company uses a QR code generator to design a readable and interesting message (Dacko, 2012). For the customer to see or read the message or the content of the QR code, they should have a smart phone which has QR reader application. One of the advantages of QR code over bar codes is that consumers will tend to spend more time on the company’s website which may influence their decision to buy. QR codes are capable of holding bulk information which makes it very convenient for companies using it. This report anal yzes how QR codes influences the decision making processes for individual consumers. It also analyzes the use of the codes in marketing and how efficient they are. 1. QR codes are used in several stages of consumer decision making process. The first stage in which QR codes are used by decision makers is the information searching stage. This is the stage where a customer gathers information about a particular product or line of product after identifying his/her needs. Searching of information helps the consumer to make informed purchase decisions. Since QR code offers quick access to a company’s information, the consumer can therefore obtain useful information from the website (Bryson & Daniels, 2015). The website may contain information on product offered, description, prices, after sale services offered and other useful information on the product that the consumer wants to buy. Therefore, by using QR codes, a company such as Gellerie can provide information on a product to the consumers easily. QR codes are also useful in evaluation of alternatives by the consumer. The consumer can scan the QR code and get access to the different types of products offered by a particular company. For example a McDonald’s customer can identify th e available flavors and varieties of Pizza by using QR codes (Haase, 2011). A customer can also compare different companies by accessing their QR codes. QR is also important in the post purchase evaluation. Consumers can compare what they bought with what was promised in the QR code. Consumers also obtain usage prescriptions and manual for machines and equipment to guide them in using the product. 2. There is huge marketing opportunity in the service sector. This is because, QR codes helps in making provision of services more efficient. This is therefore very important since the aim of every service provider is to offer efficient and reliable services to its customers. QR codes can be used in the retail business to check information on a product. An example is when a consumer wants to buy a product in a supermarket; he/she can scan the QR code to obtain information on the manufacturer of the product. A QR code can also be used in the financial services industry. Banks can place QR codes in their products such as cheques which customers can scan to get information on the state of their account and market the institution to its customers. The banks can include information on products offered and interest rates. QR codes can also be used in the health services sector. An example is an hospital issuing its patients QR codes to identify the period of time it will take them to be s erved and their number in the queue (Kotler, Armstrong, & Harris, 2017).This will help to eliminate physical queuing by patients. In the transport industry, QR codes can be used in place of paper tickets. Customers can book to travel online and then obtain a unique QR code which contains their identification details and all other relevant information. 3. The fact that use of QR codes help in bypassing multiple layers of distribution and support marketing. This not only applies in the goods market as well as in the service market. The advantages of bypassing multiple layers of distribution in the service sector include; Increasing efficiency in an organization by reducing the time taken to serve each customer. This happens by reducing the procedures that a customer should go through before getting the service they require. The use of QR codes are important in reducing layers of distribution by making it possible for customers to obtain some services online instead of physically. QR codes helps an organization to market the services it offers by giving customers QR through which they can access extra information about the company (Russell, 2010). By reducing support services, the organization will be able to reduce costs that it would have otherwise incurred and therefore its important in reducing costs which in turn increase profit margins. The level of customer satisfaction is   also increased when layers of distribution reduce. This is very important in maintaining existing customers by an organization. 4. QR codes affect perceived risks of a product through various ways. One of the ways in which the use of QR codes has affected the perceived risk in the service industry is that it has reduced the risk of delay in getting services. Time Is a very important factor especially in the service industry and therefore, there is always a risk not getting the services a consumer needed on time. Since use of QR codes helps in reducing distribution layers and reducing the time taken to serve each customer, the use of QR codes will reduce the perceived risk of delay in service delivery. QR codes also reduce the perceived risk of getting poor services from an organization (Woodall, 2007). By using the QR codes, customers are assured of good services from the service provider since the QR code offers important information on the services offered and the organization itself. The use of QR codes helps to reduce the perceived risk of loss of confidentiality. Since most consumers of services are ver y concerned about confidentiality, the use of QR code will help reduce the risk of unauthorized persons gaining access to their private information. 5. Use of QR codes has been very fundamental in improving service support and customer satisfaction both in the service industry and the product market. There are other forms of interactive content that can be developed to improve service delivery. One of this content is the development of a self service application that can be used by customers to obtain services online. This will help the customers to get the service they require very quickly and conveniently without having to visit the facility physically. Development of a machine that can be used to make deposits in the bank like an ATM is used for withdrawing would be important in improving services and customer satisfaction in the financial services industry. This will help in eliminating long queues in the banks. QR code should be used by companies more in promoting and advertising their products and services. This will help in reducing the costs incurred by organization in advertising. Organizations should be innovative and embrace the use of interactive technology in adding value to the services offered to consumers Bryson, J. R., & Daniels, P. W. (2015). Handbook of Service Business: Management, Marketing, Innovation and Internationalisation. Cheltenham: Edward Elgar Publishing. Dacko, S. (2012). Time?of?day services marketing. Journal Of Services Marketing, 26(5), 375-388. https://dx.doi.org/10.1108/08876041211245290 Haase, M. (2011). Service-Dominant Logic for Marketing. Marketing ZFP, 33(2), 98-110. https://dx.doi.org/10.15358/0344-1369-2011-2-98 Information Resources Management Association. (2016). Web-based services: Concepts, methodologies, tools, and applications. Kotler, P., Armstrong, G., & Harris, L. (2017). Principles of marketing (1st ed.). New York: Pearson. Russell, E. (2010). The fundamentals of marketing (1st ed.). Lausanne: AVA Academia. Woodall, T. (2007). New marketing, improved marketing, apocryphal marketing. European Journal Of Marketing, 41(11/12), 1284-1296. https://dx.doi.org/10.1108/03090560710821170